e-cbot Market Operations is a customer service desk responsible for maintaining the CBOT electronic trading platform. Some of these responsibilities include maintenance of trading related data and parameters, facilitation of error trade processes and invoking market emergency protocols when necessary. Market Operations also has expertise in answering functional and market related questions. In addition, Market Operations provides working and filled order information to member firms and ISVs. 

For the new CBOT electronic trading platform, Market Operations will provide first level support and will act as coordinator for ISV related problems.

Market Operations can be reached at 312.347.4600 anytime between Sunday evening at 5:30 p.m. through Friday evening at 5:00 p.m.

LIFFE CONNECT Technical Conformance Services located in London, supports all API development for ISVs and member developers.  (1.866.675.9827 or +44 207 379 2274)